Terms and Conditions of Sale [Consumers]
These Terms and Conditions apply to all web, tablets, phone, fax or postal orders placed by you with LEGO Education North America, 501 Boylston Street Suite 4103, Boston, Massachusetts, United States. (hereinafter referred to as “LEGO Education”). These Terms and Conditions only apply to consumers.
How it works
Once you have ordered and paid for your goods in the LEGO Education Shop, LEGO Education will send you an e-mail confirming the receipt for your payment online, details of your order and details regarding delivery, providing that you submitted an accurate e-mail address when placing your order. We cannot guarantee that all the ordered goods are available in our inventory at all times but we will ship these as soon as possible.
If you have requested delivery to a different address, prices will not be included on the in-parcel receipt since we assume that the delivery shall be a gift to the recipient. Your pricing information will however be included on your order receipt email.
If an order raises security concerns, the LEGO Group reserves the right to hold or cancel an order without a prior notice or explanation.
Order Details etc.
We encourage you to print or save a copy of these Conditions, your payment information for paying online and shipping confirmation e-mail immediately upon receipt, in case you need to contact us with any questions about your order. If you notice that any of the information emailed to you is incorrect please contact us immediately so we can correct it.
All prices stated are exclusive of all applicable taxes, and all shipping and handling fees. The LEGO Group does not offer refunds for sales or other taxes paid on orders placed online on shop.education.lego.com or over the phone. The price applicable is the price set out next to the product in question on the website on the date of ordering. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs are as stipulated in the Shipping and Handling section and will be added to all orders.
Credit/Debit card We accept payment by MasterCard, and Visa. Your credit/debit card will be pre-authorized for payment at the time of ordering. As part of this authorization process, your bank will place a hold on your account for the purchase amount of the order. The hold will be removed after a number of days determined by your banking institution. You will not be charged for the items until they have been shipped.
The LEGO Education payment solution is based on the SSL standard, which means that your information submitted in connection with the payment transaction is protected by encryption.
Delivery is only made to addresses in the United States.
In order to protect our customers and maintain our commitment to service excellence, we do not ship to Freight Forwarding Services.
The usual time of delivery depends on the address of delivery and is estimated in Shipping and Handling section.
Liability for delay of delivery
LEGO Education makes every effort to deliver goods within the estimated timescales; however delays are occasionally inevitable due to unforeseen factors. If LEGO Education does not deliver the goods within the estimated timescales you call upon LEGO to make the delivery within an additional period of time appropriate to the circumstances. If LEGO fails to deliver the goods within that additional period of time, you shall be entitled to terminate the contract.
Liability for damage during transport
LEGO Education has the risk and liability for damage to the goods during transport when delivering until you or someone appointed by you have taken physical possession of the goods. If you choose to return the goods regardless of the situation you will have the risk and liability for damage to the goods during transport when returning until LEGO Education has taken physical possession of the goods.
Right of withdrawal
You have the right to withdraw from this contract within 90 days without giving any reason.
The withdrawal period will expire after 90 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.
To exercise the right of withdrawal, you must inform LEGO Education at the address given bellow of your decision to withdraw from this contract by an unequivocal statement (e.g. contacting customer services).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. The returned goods must be substantially the same condition and quantity as delivered by LEGO Education.
Extended right of withdrawal
In addition to your right of withdrawal as mentioned above you can withdraw from this contract within 90 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good. The extended right of withdrawal begins 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good. The extended right of withdrawal expires 90 days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good.
Effects of extended withdrawal
If you withdraw from this contract using your extended right of withdrawal, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. The returned goods must be substantially the same condition and quantity as delivered by LEGO Education.
Exceptions from the right of withdrawal
The right of withdrawal in any event does not apply to goods made to the consumer´s specification i.e. non-prefabricated goods made on the basis of and individual choice of or decision by the consumer.
If you would like to discuss your right of cancellation for return of products please contact us.
Any complaints will be handled by our customer service in accordance with the relevant national legislation.
You can complain to LEGO by the means mentioned in the section “How to contact LEGO”.
If any errors or defects should occur with LEGO products, you may claim remedy in accordance with statutory law on the sale of consumer goods. Please note the special rules regarding damage claims stipulated in the previous clause.
How to contact LEGO
If you have any questions, comments or complaints please do not hesitate to contact our consumer service by telephone on our free number 800-362-4308 or by using our contact services.
When visiting legoeducation.us or sending LEGO e-mails, you are communicating electronically with LEGO Education. LEGO Education communicates with the Customer by e-mail or by posting notices on the web-site. For contractual purposes you consent to receive electronic communications from LEGO Education, and agree that all agreements, notices, disclosures and other electronic communications that LEGO Education provides satisfy any legal requirement that such communications be in writing. This clause does not affect any statutory rights you might have.
LEGO assumes no liability other than what follows of statutory legislation. LEGO Education cannot in any event be held liable for any indirect or consequential losses, including but not limited to loss of or damage to data through use of any LEGO Education web site.
Portrayal of Product
While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colors is as accurate as photographic and publishing processes will allow. Please note there may be variations in colors dependant on the calibration and settings of individual screens. LEGO Education makes reservations for any typing errors which may occur on the website.
LEGO Education does not sell products for purchase by children. Persons under 18 years of age or persons who do not possess full legal capacity may only use LEGO Education website with a supervision and involvement of a parent or guardian and may not purchase goods directly themselves.
Should any part of these Conditions be deemed unlawful and invalid and thus not enforceable, this will not affect the validity and enforcement of the remainder of the Conditions.
These Conditions only apply to consumers and do not apply to retailers or business owners/companies. LEGO Education defines retailers or business owners/companies as those who place orders where the items/products cannot be expected to be ordered for personal use. In these circumstances LEGO Education can cancel the order without being liable in any way.
Governing law and jurisdiction
These Conditions are governed and construed in accordance with the applicable law.